Appointments
Routine appointments
Routine appointment requests should be made via Patchs.
Simply answer a few questions regarding your health concern or query and one of our team could get back to you in as little as 4 hours if you submit your form between 08:00 and 12:00 (subject to daily demand). Any form submitted outside of these times will receive a response no later than 18:30 the following working day.
Have you been asked by one of our clinical team to let us know how you’re getting on following a previous consultation, or maybe you’re due an annual review at the Practice? If so, then please complete an online Patchs consultation request and start your conversation with the Practice today.
If you have any issues, please call the surgery on 0151 652 4281.
Telephone Consultations
If you do not need a face-to-face consultation, you can request a telephone consultation with a GP by completing an online ‘Patchs’ consultation form.
Urgent Appointments
On the day appointment requests are also made via Patchs.
Simply answer a few questions regarding your health concern or query and one of our team could get back to you in as little as 4 hours if you submit your form between 08:00 and 12:00 (subject to daily demand).
Chaperones
We are committed to providing a safe, comfortable environment, prioritising the safety of both patients and staff. Patients can request a chaperone for any consultation, examination or procedure. A family member, friend or formal chaperone may be chosen. Please inform us of your preference when booking to avoid delays. Healthcare professionals may also request a chaperone for certain consultations. All trained chaperones are competent in their roles and responsibilities.
Cancelling your appointment
If you have an appointment which you cannot attend, please let us know as soon as you can so we can offer this to somebody else.
Appointments can be cancelled via NHS App or calling the surgery on 0151 652 4281.
Consult with a Doctor online
You can also consult a Doctor online using Patchs, this is the quickest and easiest way for you to help from a GP.
Patchs will ask you an average of 4 questions, there is no need to queue on the phone, if the Doctor or Nurse decides they need to see you they will contact you ASAP.
IMPORTANT NOTICE
Please DO NOT use PATCHS when outside the UK. Seek medical advice in the country are visiting.
Should you be outside the UK when a clinician telephones you, they will be unable to offer medical advice as they are not indemnified.
If you are scheduled a telephone appointment and you know you will be abroad, please rearrange for a time after you return.
Extended Access
Primary Care Networks (PCNs) are a key part of the NHS Long term plan. This allows us to offer extended access appointments. These appointments will fall outside of normal opening hours and may be at any of the Practices within our PCN.
You may be offered an appointment with clinicians such as GPs, Pharmacists, Advanced Nurse Practitioners, joined by Social Care and Voluntary Sector.
Devaney Medical Centre are members of Brighter Birkenhead Primary Care Network, along with:
St Catherine’s Surgery
Hamilton Medical Centre
Riverside Surgery
Whetstone Lane Medical Centre
Villa Medical Centre
Home Visits
Patients are not eligible for a home visit if they are able to go out by taxi, car, motorised scooter, bus or walk/travel to visit any of the following;
- Hospital
- Shops
- Relatives
- Hairdresser/Barber
- Dentist/Optician
- Phlebotomist/Nurse
- Luncheon clubs, restaurants or café’s
It is preferred that clinicians see you at the surgery, where they have full access to equipment and medical notes. Home visits are available only for bedbound patients due to illness or disability.
Call 0151 652 4281 before 10 am to request a visit, providing comprehensive details to help the doctor assess urgency. We may call you back to offer advice or arrange alternative care.
