Routine appointments

We encourage all patients who can to register for the NHS APP, for more details please see the relevant section on our home page.

We offer face to face, telephone (where appropriate) & electronic (online) consultations.

Face to Face GP appointments are 10 minutes long.

When you see the GP only one problem can be discussed during one 10 minute appointment. If you have more than one issue you want to discuss with the GP, please request a double appointment at the time of booking.

There are a limited number of pre-bookable appointments for patients up to four weeks in advance. These are a limited resource and the reception team are unable to override the system to provide any additional pre-bookable appointments, once existing ones have been allocated.

If the doctor refers you to the hospital or other department for further care, please telephone them if you have not heard anything within one month.

If you feel that you would like a chaperone present during your consultation please advise your Doctor/Nurse and they will endeavour to arrange this for you.
If possible please request a chaperone when booking your appointment.

Cancelling your appointment

If you cannot attend your appointment or wish to cancel, please let us know as soon as you can so we can offer this to somebody else.

You can do this either by using the NHS App, by telephone on 0151 652 4281 or use our online form below.

Consult with a Doctor online

You can also contact a Doctor online using our online triage tool which is called Patchs.

To submit an electronic (online) triage request, please click the link below. The Patchs form when completed gives the GP a lot of information about your condition, this is filed onto your medical records. PATCHS is available from 8.00am until 11.00am each day but will close once we are full so may close earlier

The system is self-explanatory but if you would like any advice our team are very happy to help.

Home Visits

These are at the doctor’s discretion. The doctor will visit only when the patient is so seriously ill that they cannot possibly attend surgery. All home visits must be requested before 10:00.