Appointments
Who do I see?
Routine appointments
To request routine appointments, use Patchs. 
Answer a few questions about your health. If you submit your form between 08:00 and 12:00, a team member may respond within 4 hours (subject to demand). Forms sent outside these hours will get a response by 18:30 the next working day.
If a clinician has asked for an update or you need an annual review, fill out an online Patchs consultation request.
For any issues, call the surgery at 0151 652 4281.
Telephone Consultations
If you do not need a face-to-face consultation, you can request a telephone consultation with a GP by completing an online ‘Patchs’ consultation form.
Urgent Appointments
For same-day appointment requests, use Patchs.
Answer questions about your health concern. If you submit your form between 08:00 and 12:00, a team member may respond within 4 hours (subject to demand).
Chaperones
We value a safe, comfortable environment for patients and staff. Patients can request a chaperone for any consultation, examination, or procedure. You may choose a family member, friend, or formal chaperone. Please let us know your choice when booking to avoid delays. Healthcare professionals may also ask for a chaperone for certain consultations. All trained chaperones are competent in their roles.
Cancelling your appointment
If you have an appointment which you cannot attend, please let us know as soon as you can so we can offer this to somebody else.
Appointments can be cancelled via NHS App or calling the surgery on 0151 652 4281.
Consult with a Doctor online
You can consult a doctor online using Patchs. This is the quickest way to get help from a GP.
Patchs will ask you about 4 questions. There’s no need to queue on the phone. If the doctor or nurse needs to see you, they will contact you as soon as possible.
IMPORTANT NOTICE
Please DO NOT use PATCHS when outside the UK. Seek medical advice in the country are visiting.
Should you be outside the UK when a clinician telephones you, they will be unable to offer medical advice as they are not indemnified.
If you are scheduled a telephone appointment and you know you will be abroad, please rearrange for a time after you return.
Start hereExtended Access
Primary Care Networks (PCNs) are important to the NHS Long Term Plan. This helps us offer extended access appointments outside normal hours. These may be at any of the practices within our PCN.
You may be offered an appointment with GPs, pharmacists, advanced nurse practitioners, or social care staff.
Devaney Medical Centre is part of the Brighter Birkenhead Primary Care Network, which includes:
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St Catherine’s Surgery
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Hamilton Medical Centre
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Riverside Surgery
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Whetstone Lane Medical Centre
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Villa Medical Centre
Home Visits
Patients are not eligible for a home visit if they can travel by taxi, car, scooter, bus, or walk to any of the following:
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Hospital
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Shops
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Relatives
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Hairdresser/Barber
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Dentist/Optician
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Phlebotomist/Nurse
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Luncheon clubs, restaurants, or cafés
It is preferred that clinicians see you at the surgery, where they have full access to equipment and medical notes. Home visits are only for bedbound patients due to illness or disability.
Call 0151 652 4281 before 10 am to request a visit. Provide details to help the doctor assess urgency. We may call you back to offer advice or arrange alternative care.
