Appointments

We encourage all patients who can to register for the NHS APP

You can find out more at www.nhs.uk

Your NHS account allows you to access your services through the NHS App or website.

To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.

What you can do with full access to your NHS account

You’ll need to provide extra proof of who you are to get full access to your NHS account. Once you have full access, you can:

• order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
• book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
• view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
• get your NHS COVID Pass – view and download your COVID Pass for travel abroad.
• register your organ donation decision – choose to donate some or all of your organs and check your registered decision
• find out how the NHS uses your data – choose if data from your health records is shared for research and planning
• view your NHS number

Appointments System

We offer face to face, telephone (where appropriate) & electronic (online) consultations

Face to Face GP appointments are 10 minutes long.

When you see the GP only one problem can be discussed during one 10 minute appointment. If you have more than one issue you want to discuss with the GP, please request a double appointment at the time of booking.

To submit an electronic (online) Please click on the PATCHS logo via the internet www.devaneymedicalcentre.nhs.uk   as the PATCHS  form when completed gives the GP a lot of information about your condition, this is filed onto your medical records. PATCHS is available from 8.00am until 11.00am each day but will close once we are full so may close earlier

The system is self-explanatory but if you would like any advice our team are very happy to help.

There are a limited number of pre-bookable appointments for patients up to four weeks in advance. These are a limited resource and the reception team are unable to override the system to provide any additional pre-bookable appointments, once existing ones have been allocated.

Booking in for your appointment
There is a self check in system to save patients waiting. The reception staff will be happy to explain the check in system when you attend surgery for the first time.

If you can’t keep your appointment please cancel it, as not doing so delays everybody and reduces the service provided. Despite us managing patients who repeatedly fail to cancel their appointments, we have on average a whole day of GP appointments wasted every week by patients who do not cancel. 

PLEASE HELP US HELP YOU – IF YOU CANNOT KEEP YOUR APPOINTMENT PLEASE CANCEL IT VIA THE NHS APP or call us on 0151 652 4281

We are pleased to be able to inform you that evening and weekend GP appointments are now available for patients who are registered with this GP practice. Ask a member of reception staff for more details