Contact the practice

How to make a complaint

Sometimes services may not meet your expectations and you may be unhappy with the treatment or service you have received from the NHS. You are entitled to raise a concern, comment or make a complaint, have it considered and receive a response from the responsible body concerned. Equally, you may have had a positive experience and wish to share this.

Our Practice Manager, Mrs Jennifer Elliott , welcomes all feedback about our service. We are constantly striving to improve and take the quality of service provision to our patients very seriously.

Please contact Mrs Elliott on 0151 652 4281 if you wish to complain or comment regarding our service. If Mrs Elliott is unavailable you can to speak to another member of the Management Team.

A copy of the Practice Complaints Procedure can be collected from reception.

The practice work closely with a number of service providers to deliver a range of services that are available to you. To help to continually improve services, report back your experiences, negative or positive. If you would like to provide feedback or raise any issues regarding the services provided by the following service providers, please select the website name below:

• Wirral University Teaching Hospital NHS Foundation Trust (Arrowe Park Hospital)
• Wirral NHS Community Trust
• Peninsula Health LLP
• Cheshire and Wirral Partnership NHS Foundation Trust
• Clatterbridge Cancer Centre

For all other service providers, please check their websites to find out how to raise a concern, comment or make a complaint.

You can also get help & advice or make a complaint via the Patient Advice Liaison Service (PALS).